How do I downgrade my account to the free individual one? I "reactivated" my $60/ month plan just now, as it was the only way I could find to ask this question, I hope I won't be charged anything, now.
Question
downgrade
Hi Michelle,
Welcome to the Box Community!
This would be something our Billing team can assist you with and will require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Please check your email for details and updates.
Thanks for posting and stay safe!
Hi again. I have not been contacted yet with an answer. Am I to wait till the weekend is over, correct, is that the cause of the delay?
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