Hi Carly,

Welcome to the Box Community, I'm happy to help!

Box administrators may submit a downgrade request by emailing our cancellations team at cancel@box.com.

Kindly provide the plan type to which you would like to downgrade. For details, please check out this article: https://support.box.com/hc/en-us/articles/360043694314-Downgrading-Your-Box-Account 

Thanks for reaching out and let us know how else we can help!

Regards,