I would like to downgrade my account to the free individual account.
Hi Carly,
Welcome to the Box Community, I'm happy to help!
Box administrators may submit a downgrade request by emailing our cancellations team at cancel@box.com.
Kindly provide the plan type to which you would like to downgrade. For details, please check out this article: https://support.box.com/hc/en-us/articles/360043694314-Downgrading-Your-Box-AccountÂ
Thanks for reaching out and let us know how else we can help!
Regards,
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