Hi Alex, 

Welcome to Box Community and I'm here to assist! 

We have created a new case and a member of our team will contact you through email, please keep an eye out. 

Thanks for posting!

i'm in the same case.

I can't have access to may account  because I don't hace  backup codes or QR

Please resent my authenticator app or backup codes.Please resent my authenticator app or backup codes.