Question
Don’t have access to 2FA Authenticator app and cannot login
I lost access to my 2FA Authenticator app and am now locked out of my account. Please let me know how I can resolve this. I am using a separate account to post this message because I am locked out of the account I primarily use. Thanks.
Hi Michael,
Welcome to Box Community and glad to help!
Can you submit a ticket for the affected account? Here's the link.
We'd love to further assist!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.