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Question

Don’t have access to 2FA Authenticator app and cannot login

  • May 23, 2025
  • 1 reply
  • 145 views
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I lost access to my 2FA Authenticator app and am now locked out of my account. Please let me know how I can resolve this. I am using a separate account to post this message because I am locked out of the account I primarily use. Thanks.

    1 reply

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    Hi Michael, 

    Welcome to Box Community and glad to help! 

    Can you submit a ticket for the affected account? Here's the link. 

    We'd love to further assist!

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