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Question

Document missing

  • May 22, 2025
  • 1 reply
  • 54 views
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I uploaded a document to Box.  I can see it in my mother's Box account, but it is no longer visible in mine.  I created & uploaded the document, why can't I see it in my view?

    1 reply

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    Hi Shannon, 

    Welcome to the Box Community!

    Can you confirm if you are still a collaborator in the folder where you upload this document?

    If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative folder. You will have to contact the folder owner of the collaborative folder to have them reinvite you to that folder again.

    Hope that helps! 

    Best,

     

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