I have a Doc Gen template that is ignoring one instance of a template tag variable in the first page footer of the document. The same variable is properly filled in on the generated document everywhere else it is found, including the footer of additional pages. Is this a known issue? The footer affected in this way does not have a “Different First Page” option selected. It is the same footer on every page.
The Doc Gen Template downloaded directly from Box is attached as Policy_BoxTemplate_v1
An example of the resulting document created from the template is attached as 3000_WIP
Solved
Doc Gen Ignoring Template Tag in First Page Footer?
Best answer by Chandler Hansen
The issue ended up being that the affected value was placed inside of a textbox element. Removing the textbox and placing the affected text directly inline in the document solved the problem.
Hi
Welcome to Box Community, and thank you for pointing out this behavior from your Doc Gen template.
For us to review this and investigate, I’ll go ahead and open a support ticket. Please keep an eye out and someone from the Box Product Support team will reach out to you shortly.
Thanks for posting, and we hope to sort this out soon!
The issue ended up being that the affected value was placed inside of a textbox element. Removing the textbox and placing the affected text directly inline in the document solved the problem.
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