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Question

Disable 2nd step authentication

  • May 23, 2025
  • 1 reply
  • 19 views

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Dear Box team. Not sure how but since 10 days I'm pointed with the 2nd step authentication request. I don't have configured such authentication process therefore no code to provide.

Please help me to disable this option.

The user I have with this issue it is raised on my work email address: [information redacted]

For now I have received access on my personal email address: [information redacted] but only on temporary bases till the main account it is solved.

Please support! You can contact me on any of the 2 emails mentioned here above.

Highly appreciated! Thank you! 

1 reply

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Hi Robert, 

Welcome to Box Community and glad to assist! 

I have created a new case and a member of our team will be in touch. Please keep an eye out. 

Thanks for posting!