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Question

Disable 2FA without logging in

  • July 10, 2025
  • 1 reply
  • 147 views
C

I have a team member who needs to disable 2FA on their account, but cannot log in to do so because they do not have the necessary authenticator app on their professional devices. They are the only team member encountering 2FA. Can a ticket please be created to fix this issue? 

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • July 15, 2025

    Hi ​@CatHaber,

    Welcome to Box Community and we’d love to help with your MFA-related query. 

     

    Thanks for taking the time posting in the Community on behalf of the affected user. 

    Since this is a login issue, to keep the account private and secured we suggest having the affected user to reach out to Box Product Support directly.  

     

    For users with login issue, please submit a case using this support link. 

     

    Thanks for posting, and we look forward in getting this sorted out very soon! 

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