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Hello！my name is Kawakubo！


I want to disable 2-step verification I don't know the backup code I don't have an authenticator app I don't have a phone number I'm so confused.


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<personal information-redacted>


 

Hi Kawakubo,


Welcome to Box Community and glad to assist!


We suggest having the affected user to open a support ticket to address his/her MFA issue. 



The link provided will allow you to create a ticket even if you have trouble signing in. 


Thanks for posting! 


Hi


I am a company employee in Japan.
I would like to check some documents, so I need your help.


I'm glad you contacted me. I'm having trouble disabling the two-step verification on the account I'm logged in with p_kawakubo@ybb.ne.jp, not the account I'm using now. I can't find the verification app anywhere and can't log in, so I'd like you to disable the two-step verification.

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