Hello！my name is Kawakubo！
I want to disable 2-step verification I don't know the backup code I don't have an authenticator app I don't have a phone number I'm so confused.
Login:
<personal information-redacted>
Hi Kawakubo,
Welcome to Box Community and glad to assist!
We suggest having the affected user to open a support ticket to address his/her MFA issue.
The link provided will allow you to create a ticket even if you have trouble signing in.
Thanks for posting!
Hi
I am a company employee in Japan.
I would like to check some documents, so I need your help.
I'm glad you contacted me. I'm having trouble disabling the two-step verification on the account I'm logged in with p_kawakubo@ybb.ne.jp, not the account I'm using now. I can't find the verification app anywhere and can't log in, so I'd like you to disable the two-step verification.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.