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Digital signature function

  • May 23, 2025
  • 1 reply
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Hi - I set up a document to have 3 digital signatures from 3 people (one is me) in order. Me first, then the second two.

I signed ok. One of the other two signed ok, no issues.

The 3rd person came to sign and gets an error:

"Insufficient permissions to create sign request for this file"

I have checked everything that I can and it seems to be set up correctly, but when I try to 'revise' the signing process I hten get the same error and a page not found error also.

What could be wrong??? Please help. Thank you.

    1 reply

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    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    Have you checked this Box Support article on Understanding the Sender's file storage and permissions?

    Specifically this section:

    File and Folder Permissions

    If the file for which a signature request is being initiated and folder where a signature request is being saved falls under one or more of these conditions, then additional permissions are needed to continue with signature request process:

    • Restrictive collaborator permissions are set: see rows "Create Signature" and "Save Signature to a folder" for which permissions can be set.
    • Classification label of content restricted to:
      • shared link status set “people with the link”,
      • downloading to a specified modality such as box drive, web app, or mobile.
    • Malware scan detects threat within content, restricting downloads.
    • Contains a watermark.

    For more information on classification labels, visit Using Smart Access and Classification Labels.

    If the user experiencing this issue is part of a Business or Enterprise Box, we recommend to have the user submit a ticket to support to further help look into this.
     
    Thanks for reaching out and please let us know how else we can help!
     
    All the Best, 
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