Difficulty logging in

Question

I have been invited by a customer to participate in an RFP that is due today. I attempted to log in using my company email address [removed by moderator] and the system flagged my email address as not valid. How do I get logged in? My customer pays for this service, and they want me to participate. Please help.

Rona Box · Answer

Hi ​@Walter Borden,Welcome to Box Community, and we’ll assist regarding your error logging in.Here arethe things you need to check in order to log in:Can you make sure that you are logging in through account.box.com.Updating your browser to the latest versionClearing your browser's cacheUsing Box with an alternate browser, computer, or network.Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)Temporarilydisabling any plugins/extensionsin your browserRemoving unwanted extensions, plug-ins, ads, pop-ups & malware:Chrome,Edge,Firefox,SafariAlso, you might want to check if yourbrowser and Operating System is supported by Box.Hope it helps! Let us know if you need additional assistance.

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