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Question

Didn't get 10GB bonus when installing iPhone App

  • May 22, 2025
  • 1 reply
  • 16 views

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I installed the iOS app for box following the instructions on here:

https://blog.box.com/download-box-mobile-free-extra-10gb-storage

I also got a popup within my account which I clicked and a link was texted to my phone.

However, my account does not reflect any additional storage. Can you please help?

1 reply

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Hi there,

Welcome to the Box Community! I'm happy to help.

I understand that you have not received the additional storage for downloading and installing the Box mobile app.

Please send an email to billing@box.com and one our representatives will reach out to you to help look into this with you.

Best Regards,