Skip to main content
Question

Did not receive SMS Authentication Code

  • May 22, 2025
  • 2 replies
  • 26 views
C
Forum|alt.badge.img

I try to login  Box drive in Windows 10, iPhone, Android Phone but did not receive SMS Authentication code. Please help

    2 replies

    C
    Forum|alt.badge.img

    Hi Fransiskus, 

    Welcome to the Box Community, I'm happy to help!

    This might require some account specific information, so I've submitted a case to Box Support on your behalf.

    You should be receiving an email confirmation shortly. Kindly check your email for details and updates

    Best Regards,

    C
    Forum|alt.badge.img

    I also tried to install Box Sync on a new windows 10, but could not receive the SMS code. 

    Terms of ServiceAccessibility statement