Did not receive 10g extra storage after installing Box on my mobile device

Hi Rick, 

Welcome to the Box Community, I'm happy to help!

This might require some account specific information to address, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. 

Please check your email for details and updates.

Regards,

I didn't receive my 10 gig either. Can you help me too? Thanks, HP.

I need the same helping too. Thanks 

I have same problem. Can you take care of it for me too? Thanks 

This was the answer I received from community support and it worked! They added 10 gig:

Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 0504. You may also include the screenshot that you downloaded the Box app.