Desktop File Updates DON"T SYCN Consistantly: This problem continues - HELLO BOX TEAM - WHAT IS BEING DONE TO FIX IT

I update a file on my desktop, BOX is setup to sync.  Sometimes it syncs, sometimes it doesn't under the exact same circumstances with files updated 5 minutes apart.  What is the BOX Team doing to fix this?  I can 30/60/90 minutes or a day and it won't sync correctly.  This is a FUNDAMENTAL BOX USE CASE that Fails for many users, why isn't it fixed?