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Designs I bought

  • May 27, 2025
  • 1 reply
  • 7 views
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I bought some designs from a girl to run on my Silhouette machine.  When I try to download them I get a message

UOY KNAHT

Hi, Thank you for your purchase!

Because the file is oversized, please click to this link to get all the digital file

1.Click the following link: https://app.box.com/s/auiecfzp3o8v1n4fyvedrnp032qg8qf4 2.Download the images

If you have any inquiries, please let me know! Thanks.

https://app.box.com/s/auiecfzp3o8v1n4fyvedrnp032qg8qf4

I am not familiar with Box at all so I have no idea on how to do this.  Can you please let me know how I'm supposed to download these files.  Thanks !  sandi

    1 reply

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    • community-manager
    • Author
    • Known Participant
    • 34746 replies
    • May 27, 2025

    Hi Sandi, 

    Welcome to the Box Community, I'm happy to help!

    This error message is typically caused by one of 3 things:
    1. Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
    2. The person who created the shared link has since removed it.
    3. You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.
    Here's what you can do:
    1. Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
    2. If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permissions or to send you the correct link to the file.

    Hope that helps! To learn more about Shared links in Box, please take a look at this article: https://support.box.com/hc/en-us/articles/360043697094-Creating-Shared-Links 

    Thanks for posting and let us know how else we can help!

    Regards, 


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