There is a folder for which we started receiving messages as if some people in our team were deleting files, but they are not deleting the files, on top of it the files are not in the TRASH.
The folder information says it contains thousand of files (as it should be) but once we enter, the folder is empty.
How can we recover all these files and investigate how the deletion might have happen under someone's name that didn't delete the files.
Hi Juan,
Welcome to the Box Community, I'm happy to help!
This would be something our Product Support team would like to investigate with you and may require specific account information.
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Kindly check your email for details and updates.
All the Best,
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