Skip to main content
Question

Deleting huge folder

  • May 23, 2025
  • 1 reply
  • 47 views
  • Translate All
Forum|alt.badge.img

I intentionally deleted a huge folder (1 TB) from our environment. As expected it almost instantly ended up in the trash folder.
The warning message indicated it could take "Several Hours" but 96 hours later I am still getting "The folder tree is still being deleted. Permanent delete will be available once the delete operation is complete. Please try again later." when I try to empty the trash.
Is this to be expected when there are an absurdly large number of files (6 million or so) involved?
Thanks
~Craig

    1 reply

    Forum|alt.badge.img

    Hi Craig, 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

    All the Best, 

    Translate
    Terms of ServiceAccessibility statement