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Deleting Account

  • May 22, 2025
  • 1 reply
  • 168 views
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I am trying to delete my account and am getting the following error 'There was a problem deleting your account. Please try again later'.

I have tried for the last 3 days with no luck. I get a confirmation email stating my account has been deleted, but am still able to login. 

Please advise as my company is trying to set up an account for me.

 

    1 reply

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    Hi Mit,

    Welcome to the Box Community! I'm happy to help.
     
    I see that your Box account is still active. Since the email would be incorporated to your company's Box instance. I suggest that your admin add you as a managed user. I suggest that your admin check this article. https://support.box.com/hc/en-us/articles/360043694594-Add-Users
     
    Best,
     
     
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