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DELETED LARGE FILES

  • Oct 15, 2026 8:30 PM UTC
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I need help ASAP. I deleted a large file (177,000 files) and I am trying to restore it. When I try to restore it just says “locked by another operation”, which I assume is the attempt to restore such a large file. But it has been like that for 2 hours now, unable to still restore. I am wondering how to get these files back ASAP, as they are the backbone of my entire job, like every important file is in there.

Best answer by Jason S

​@receptionist I’m sorry you’re dealing with this. Please open a Box Support ticket and include the folder name, its location, and a screenshot of the “locked by another operation” message so Support can investigate the restore.

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Jason S
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  • Jason S
  • Box Employee
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  • Oct 15, 2026 8:38 PM UTC

​@receptionist I’m sorry you’re dealing with this. Please open a Box Support ticket and include the folder name, its location, and a screenshot of the “locked by another operation” message so Support can investigate the restore.

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  • receptionist
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  • Oct 15, 2026 8:39 PM UTC

Thank you. We just sent one out.

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