I was in an excel file and some of the rows appear to have been deleted in error prior to saving under a new file name. Can I retrieve the deleted information in the original file?
Question
Deleted information within a file
Hi Wende,
Welcome to the Box Community! I'm happy to help.
The number of versions kept within the version history depends on the account level of the file owner, as well as the settings decided upon by your account administrator. By default, the number of saved file versions is as follows:
- Personal Free - 1 Version
- Personal Pro - 10 Versions
- Starter - 25 Versions
- Business/Business Plus - 50 Versions
- Enterprise - 100 Versions
Since you are under a free account, Unfortunately, this feature is not available. Though it still shows number of versions only 10 versions can be retrieved when you upgrade to Personal Pro. You may refer to this article:
https://support.box.com/hc/en-us/articles/360043697054-Accessing-Version-History
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.