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Deleted information within a file

  • May 23, 2025
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I was in an excel file and some of the rows appear to have been deleted in error prior to saving under a new file name. Can I retrieve the deleted information in the original file?

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    Forum|alt.badge.img

    Hi Wende,

    Welcome to the Box Community! I'm happy to help.

    The number of versions kept within the version history depends on the account level of the file owner, as well as the settings decided upon by your account administrator. By default, the number of saved file versions is as follows:

    • Personal Free - 1 Version
    • Personal Pro - 10 Versions
    • Starter - 25 Versions
    • Business/Business Plus - 50 Versions
    • Enterprise - 100 Versions

    Since you are under a free account, Unfortunately, this feature is not available. Though it still shows number of versions only 10 versions can be retrieved when you upgrade to Personal Pro. You may refer to this article: 

    https://support.box.com/hc/en-us/articles/360043697054-Accessing-Version-History

    Best,

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