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Question

Deleted folder still show up in finder

  • May 23, 2025
  • 1 reply
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In box deleted folders still show up in the finder extension and cannot be deleted.

Error seems to be the following: 
Cannot Delete Folder With Un-synced Files
The folder cannot be deleted as it contains files that have not been saved to Box. These files must be moved out of this folder in your local Box Drive folder before you can delete it.

But the folder itself is empty and there aren't any traces of it in box itself.

How do I delete these folders?

    1 reply

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    Hi Miriam,

    Welcome to the Box Community, I'm happy to help!

    Can you try logging out of Box Drive and then relogin?

    Logging out completely removes all traces of your Drive usage from your machine and enables you to log in again as a new user. Also, when you log out, your Box Drive session ends and the login screen displays. In addition, logging out of Box Drive deletes all of the downloaded content you had marked for offline availability. This of course clears up hard disk space on your device. It also returns to an online-only state all of the content you have marked for offline availability. You will have to repeat the process of marking folders for offline availability.

    To log out on a Mac:

    1. Navigate to the search menu by going to the menu bar and clicking the Box icon.
        • Alternatively, you can use the keyboard shortcut Ctrl + Option + Cmd + space.
    2. Click the gear icon, and from the list that displays click Log Out.  

    To log out on Windows

    1. Navigate to the search menu by going to the system tray and clicking the Box icon.
        • Alternatively you can use the keyboard shortcut Ctrl + Alt + Shift + B.
    2. Click the gear icon, and from the list that displays click Log Out.

    Box Drive prompts you with an alert about the following types of files:

    • Open Files - You can save and close these files to prevent the loss of any work.
    • Items Uploading - You can wait for these to upload to Box. Box Drive cancels any uploads that do not complete before you log out.
    • Problem Items - These are local files or folders that cannot be synced back to Box. Logging out deletes these items. To view these items, navigate to the Search Menu, click the gear icon, and from the list that displays click Error Updating an Item....

    Let us know how it goes and if you have questions.

    Regards, 

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