Skip to main content
Question

Deleted files - not in bin

  • May 23, 2025
  • 1 reply
  • 15 views
C
Forum|alt.badge.img

Hi, 

Somebody deleted very important folders from our account. We can find them in bin.

Can you please help with recovery?

Regards

 

    1 reply

    C
    Forum|alt.badge.img

    Hi Anja, 

    Welcome to Box Community and I’m here to help! 

    Note: When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 

    To restore a specific items in Trash:

    The steps below apply whether you’re selecting from search results or from all Trash items.

    1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
    2. Click the ellipsis (...).  Then: 
    • To return the item to its original location in Box, click Restore.
    1. At the prompt, click Okay.

    You may also visit this helpful articles regarding your trash. 

    Hope it helps! 

    Terms of ServiceAccessibility statement