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Question

Deleted files, Emptied Trash, Still over limit?

  • May 23, 2025
  • 2 replies
  • 76 views
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I deleted about a 100 files and even deleted from the Trash can.  However, there is no change in my account and still says I'm over the limit? I thought Box worked in real time?  Thanks.

    2 replies

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    Hi Chris, 

    Welcome to Box Community! 

    I'm here to assist! I've ran the script and corrected your file counts. Please refresh your browser or logout and login from Box.com. 

    Also to verify go to Box.com> Account Settings> Storage used. 

    Stay well and thanks for posting!

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    Hi Rona,

    I appreciate you "running the scripts" to fix the issue.  My concerns are: Why does it take 3 days to fix a storage issue?  Several posts reveal this is a ongoing breach with Box? We were in process to add/upgrade our storage, but now lack confidence Box will be able to operate in real time.  We have teams in the field needing to upload in real time, not 3 days later.  Who do we contact about this?

    Thanks, Chris 

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