Deleted files did not clear storage space

Hi there, 

Welcome to the Box Community! 

Please login to the account in question and post the issue you're experiencing here. 

Thanks and have a great day!

That's exactly what I did? I deleted all files from my Box account but my storage still shows it's half used.

I'm having the same problem. What to do to fix?

Hi Everyone, 

Welcome to the Box Community, I'm happy to help!

I've ran the script that will recount all of the files and how much storage is being used in your respective accounts. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency.

 You should now see the correct storage size available in your Box. This is a known issue and is a long term project for our engineering team to tackle. For details, please take a look at this article: Storage Usage Or File Count In My Account Is Incorrect 

Feel free to write back in if you have any questions for me!

Best regards,

Thank you for fixing my issue.