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Question

Deleted Files by accident

  • May 23, 2025
  • 1 reply
  • 27 views

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Hello support team I accidentally deleted some files. They were several audio recordings and folders I don't know exactly what was deleted but I know plenty is missing. I really need those back is there a way you can recover them for me.

1 reply

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Hi there, 

Welcome to Box Community and glad to to help! 

To look for your missing files, please login to box.com and head over to your trash/bin icon. 

You may start to sort, filter or search for your missing files or folders. 

  • In your trash, you can use the search bar and begin to type the missing file or folder's name. 
  • Or you can use the filters, to do this, directly beneath the folder label (Trash), click the Items I Own (or Items I Deleted) down arrow.  Then click the option you want.

Once you find the item that you need to restore, here's how to recover it. 

  • Hover to highlight the row of the item you want. The More Options ellipsis () displays.
    1. Click the ellipsis (...).  Then: 
      • To return the item to its original location in Box, click Restore.
      • At the prompt, click Okay.

Note: Please note that this recovery grace period (14-day) does not apply to Free accounts. We are unable to support file recovery for our Free Individual plan. 

For a more comprehensive trash/recovery information, please visit this article.