Question
Deleted Files by accident
Hello support team I accidentally deleted some files. They were several audio recordings and folders I don't know exactly what was deleted but I know plenty is missing. I really need those back is there a way you can recover them for me.
Hi there,
Welcome to Box Community and glad to to help!
To look for your missing files, please login to box.com and head over to your trash/bin icon.
You may start to sort, filter or search for your missing files or folders.
- In your trash, you can use the search bar and begin to type the missing file or folder's name.
- Or you can use the filters, to do this, directly beneath the folder label (Trash), click the Items I Own (or Items I Deleted) down arrow. Then click the option you want.
Once you find the item that you need to restore, here's how to recover it.
- Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
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- Click the ellipsis (...). Then:
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- To return the item to its original location in Box, click Restore.
- At the prompt, click Okay.
Note: Please note that this recovery grace period (14-day) does not apply to Free accounts. We are unable to support file recovery for our Free Individual plan.
For a more comprehensive trash/recovery information, please visit this article.
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