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Question

Deleted files but account still showing as full

  • May 23, 2025
  • 1 reply
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Forum|alt.badge.img

Hi,

I deleted almost 6gb last night, but the total storage space did not decrease. Would you be able to fix this please?

Thanks

    1 reply

    Forum|alt.badge.img

    Hi 24Photography,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

     

     

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