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Question

Deleted Files But Account is Still "Full"

  • May 23, 2025
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Account indicated it was full. I deleted files from the account. The account now contains NO files. But the account still insists it is filled to past capacity. Can this be reset?

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to help! 

    Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage. 

    Going forward, if you find inaccuracies to your storage count as shown, please let us know to help you fix it. 

    Hope it helps! 

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