Deleted files and would like space reclaimed

Hi there, 

Welcome to the Box Community!

The issue you encounter seems related to a known issue described in this article:

• Storage Usage Or File Count In My Account Is Incorrect

I've gone ahead and ran a script that will recount all of the files and how much storage is being used in your Box, it should now be reflecting the correct storage size available in your account.

Thank you for reaching out and let us know how else we can help!