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Question

Deleted files

  • May 23, 2025
  • 1 reply
  • 8 views

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One of our employee was moving files out of the "CCI" folder to put them back on another platform, and during the process a bunch of files got lost/corrupted.  Now, they desperately need to have the original files restored to Box so that they can use it again. The files were all under the "CCI" subfolder - I am not sure where it lies in the overall Blackpanda directory tree. According to our CTO, an admin needs to raise a support ticket and am raising the same here. Could you help us? Thanks!

1 reply

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Hi Shivani, 

Welcome to Box Community and I'm here to help! 

To assist with your missing files, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

Thanks for posting!