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Question

Deleted almost ALL of my files

  • May 22, 2025
  • 1 reply
  • 43 views
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It's pretty hard to trust Box again. I have a lot of files I've been storing for years and use periodically. Many of them pictures. And now they are all gone? What's that about. I mean, why did they get deleted? This is really frustrating. And of course, because I don't use them every day, I'm past the 14 day recovery time frame. I'm pretty mad. 

    1 reply

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    Hi Rog,

    Welcome to the Box Community! 

    Is the content in your trash? Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item and the owner of the item will be able to retrieve it from their trash. The Trash is located under Bin-- you can also review this article for more details on this process: 
    Is the content in another user's trash?If the files aren’t in your personal trash, they might be in the trash of the person who deleted or owned the files.
    If you know who deleted or owned this content, please contact this user and instruct them to restore the files from their trash.
    I still can't find my files. If you still can't find your files, then one of the following might be true:
    • Was the folder a shared folder in which you collaborated with others? If so, the owner of the folder could have removed your access to the content. In this case you’ll need to contact the folder owner and ask to be re-invited.This person will need to re-invite you to the folder using the email address associated with your Box Account.
    • The files in question have been already emptied from the trash. Trash content on Box can be manually or automatically removed, depending on the settings for your enterprise. 
    • The files you’re looking for were never uploaded to Box.com. The content in question could have been uploaded to a different Box account or service, or a problem might have occurred during the upload, resulting in these files not making it to your account as expected.
    Hope this helps. 
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