I need my account reset to recover all my storage space. I deleted all my old files and uploaded new folders to begin a new storage plan and my 20GB still says 9.7GB used, it should be near '0'. Can someone reset it for me? I thought waiting a day or two would fix it but no, it is the same.
Thank you in advance,
David
Hi David,
Welcome to the Box Community! I'm happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
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