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Question

Delete old corporate account, and create new account with same email.

  • May 22, 2025
  • 2 replies
  • 22 views
C
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Please contact me as you did in similar posts

    2 replies

    C
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    Hi Eric, 

    Welcome to the Box Community!
     
    This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf.

    You should be receiving an email confirmation shortly.

    Please come back and let us know how things go with support!

    C
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    Hello France,

     

    I have related issue and I'm wondering if you could help me.

    We are a corporate Box customer (Thermo Fisher Scientific). I don't and cannot have (paid) corporate account, but I sometimes get invitations from colleagues who have Box within the company and want to share files with me.

    Is it possible either to have free personal account with my corporate email or to have "free" account within our corporate plan to be able to see shared files?

    Thank you for your help and I can provide more details about my account.


    For now, every time I try to accept an invitation to see shared files, I get an error:

    Unable to Launch Application

    You do not have access to this application or the application has been removed.

    CyberArkIdentity.Cloud.Saas.ApplicationNotFoundException: You do not have access to this application or the application has been removed.     at CyberArkIdentity.Cloud.Saas.Data.ApplicationUtils.FetchGlobalOrTenantApp(String appkey, ApplicationType applicationType, RightsBits rightsBits, Enum[] appFields)     at CyberArkIdentity.Cloud.Saas.Data.ApplicationUtils.HandleAppClick(String appkey, HttpRequestBase request, Boolean markAppVisited)     at CyberArkIdentity.Cloud.Saas.Controllers.UPRestController.HandleAppClick(String appkey, String customerid, String username)
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