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Question

Delete a file which is being used in "Box for Office for Web", I cannot delete it!

  • May 23, 2025
  • 1 reply
  • 53 views
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I have somehow changed a file and it now has an icon in from of it, saying this file is being worked on "Box for Office for Web". In contrast with other files, I cannot delete this file! How can I change that? 

    1 reply

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    Hi Henk, 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

    All the Best, 

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