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Question

delete a corporate account and add new personal account with same email

  • May 22, 2025
  • 2 replies
  • 31 views
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I have a corporate account that I don't use anymore (no longer with the company). How do I deactivate it and sign up for my own personal account--using the same email address I used with the corporate account?  Corporate = uhcei.app.box.com/  My email [personal information--redacted]

Thanks

    2 replies

    C
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    Hi Laura, 

    Welcome to the Box Community!
     
    This would be something our Box Support team can help you in addressing and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.

    Thanks for your patience!

    C
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    I have a very similar issue as the person above. We've had our own Box site at the University of Pittsburgh at Facilities Management. Some people have had box accounts with other areas of the University which they no longer use. When I try to invite or set them up as a collaborator, it won't let me do it as there email address was used on an existing account outside of our office. I need to set them up as a collaborator on my site. Suggestions?

     

    Thanks in advance,

    Steven Lutz

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