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Question

Deactivated user

  • May 23, 2025
  • 4 replies
  • 101 views
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Hello, I'm trying to invite someone to Box, but I keep getting the message " Can't invite a deactivated user". 

 

How can I resolve this? 

Not sure how the user got deactivated. 

    H

    4 replies

    C
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    Hi Claudia, 

    Welcome to Box Community and glad to help! 

    This error appears when you're inviting a user with inactive Box account. Please note that for collaboration to work, you should invite a user with active Box account.

    Thanks for posting!  

    H
    C
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    Hello, I have the same question, the user is external, not a managed user. 

    H
    C
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    The same, user is external and can't invite a deactivated user.

    H
    C
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    how can I re-activate this external user? Does the user need to take care of this?

     

    H
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