I am trying to add a user to a folder but when I add the persons email address i get the message that the user is deactivated and cannot collaborate. How do I correct this so I can add this person to collaborate on a folder?
Question
Deactivated User
Hi Mark,
Welcome to Box Community and glad to help!
We've created a new case and a member of our team will contact you through email, please keep an eye out.
Thanks for posting!
I have the same problem, what can I do? I have created a new folder - as the first time he was a collaborator was in 3_23 - and that deal is dead - we have created a new folder to share and cannot - the error message is the same - the external collaborator is deactivated
I am having the same issue. I'm trying to add a user to collaborate and the error says the collaborator is deactivated. How do I fix this?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.