I am trying to provide folder access to 3 people, but keep getting messages about their e-mails being de-activated accounts. Can you assist? thanks
Question
deactivated accounts
Hi Todd,
Welcome to the Box Community, I'm happy to help!
You will only receive this error message if the email address you are trying to invite to collaborate on your Box folders is linked to a deactivated Box account.
To resolve this, please reach out to these people and advise them to contact Box billing team to help reactivate their Box account. They may send an email to billing@box.com for support on this issue.
All the Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.