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Question

Data used needs a script to be run

  • May 23, 2025
  • 2 replies
  • 47 views
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Hello - my Box account says that 5.7GB is occupied but I have cleared everything out. I understand a script can be run to correct this but how do I contact support to ask for this? I also saw that this has been a common problem for at least 3 years - how can it be that it hasn't been sorted out yet? Thanks!

    2 replies

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    Hi Dan, 

    Welcome to Box Community and I'm here to help!

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

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    Thank you Rona! Is there a long term fix for this?

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