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Hello - my Box account says that 5.7GB is occupied but I have cleared everything out. I understand a script can be run to correct this but how do I contact support to ask for this? I also saw that this has been a common problem for at least 3 years - how can it be that it hasn't been sorted out yet? Thanks!

Hi Dan, 


Welcome to Box Community and I'm here to help!


We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 


Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect


Thanks for posting! 

Thank you Rona! Is there a long term fix for this?

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