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Question

data usage is wrong

  • May 23, 2025
  • 2 replies
  • 10 views
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I can not save files to my box.  I get message that I am over the limit but when calculating I have almost 8GB storage left.  How do I fix the error?

    2 replies

    C
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    I'm also facing this problem.

    C
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    Hi Todd, 

    Welcome to Box Community and glad to help! 

    We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

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