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Question

Data Recovery for personal files

  • May 22, 2025
  • 3 replies
  • 33 views
C
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Hi supporter

I got a case that one user's account has been deleted by notice, but actually it's a wrong notice.

After I recovered the user account, the folder is still there which I can grant access again, but the personal folder files has been deleted.

BOX1_huYDgZ0NgkHQIQS-JlCjyg.png

The user's account is [personal information--redacted]

Please contact me by [personal information--redacted] emailbox

Thanks.

 

Frank

    3 replies

    C
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    Hi Frank, 

    Welcome to the Box Community!
    This would be something Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates. 
     
    Regards,
    C
    Forum|alt.badge.img

    Thank you for your reply.

    somehow I didn't find any emails from BOX, can you check which email address did you send to ? My email address is [personal information--redacted]

    Frank

    C
    Forum|alt.badge.img

    Hi Frank,

    Thanks for following up!

    I've reached out to the Support representative working on your case to make sure to reach out or CC using your personal email about this issue.

    Stay safe and have a nice weekend!

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