Data Recovery

Hi Junya, 

Welcome to the Box Community!

Have you checked out this related article here, this may be related to the issue you encounter? 

• Storage Usage Or File Count In My Account Is Incorrect

The next step will require you to contact Box Support to help you directly and reset your storage count.

I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

Thanks for your patience! 

Hi France,

Much appreciated for your support. I confirmed the problem is related to the issue you provided. I checked my mail box, but I’ve not received any contacts from box support, so will you share my mail ([personal information--redacted]) with the agent for solving the problem?

Thanks,

Junya

Hi Junya, 

Apologies for the delayed response.

I checked your ticket and it looks like its been updated. Please take a look and let us know if there's anything else we may assist you with.

suddenly my box data is empty who can i restore my data back