Data Lost

Hi Sheet, 

Welcome to Box Community and glad to assist! 

Notes:

• When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 
• If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

Recovering and Deleting Items

You can manually restore or permanently delete any file or folder in your trash.  To delete an item, however, you must have permission to do so.

To restore or permanently delete specific items in Trash:

The steps below apply whether you’re selecting from search results or from all Trash items.

1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
2. Click the ellipsis (...).  Then: 

• • To return the item to its original location in Box, click Restore.
  • To delete the item permanently, click Delete.

3. At the prompt, click Okay.

In reference to this you can visit this article. 

Thanks for posting! 

Hi Rona,

We are not seeing anything in the trash as well. Could you please assist us in checking the issue once and help us restore our data.

Warm Regards,

Sheet