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Question

Data inaccuracy issues around user storage size, folder size, and file counts

  • May 23, 2025
  • 2 replies
  • 12 views
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Please run a script on my account to fix the data inaccuracy issues around user storage size, folder size, and file counts.

    2 replies

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    My account is also to problematic. Empty but showing almost 50% used, still hasn't been fixed.

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    Hi there,

    Welcome to Box Community and I'm here to help!

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

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