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Customer says they uploaded Documents but they do not show

  • Apr 28, 2026 9:04 PM UTC
  • 1 reply
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A customer accepted my link folder to upload. They said they uploaded 20+ items but nothing is there. This has happened a few times before.

1 reply

Rona Box
  • Rona Box
  • Community Manager
  • Apr 29, 2026 8:21 PM UTC

Hi ​@cpeeler, 

Welcome to Box Community, and we’re going to help regarding your upload through the file request link. 

For us to investigate, I’ll open a support ticket and the Box Product Support team will reach out to you shortly. 

 

Thanks for posting, and we hope to resolve this as soon as possible. 

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