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Question

Credit Card Payment Error

  • May 23, 2025
  • 2 replies
  • 118 views
Forum|alt.badge.img

I trying to enter the BOX, but I can't sign in.

Then, we are trying to update our credit card information and keep getting an error message.

Please I need to pay and recover my files.

 

Thank you.

    2 replies

    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community! 

    This issue should be best addressed by our Billing Support. I have created a ticket for you and kindly check your Inbox for update. 

    Thanks! 

    Forum|alt.badge.img

    thank you for your reply.

    Where can I access my Inbox?

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