Credit Card Payment Error

Hi Linda,

Welcome to the Box Community! 

I'm sorry to hear about the trouble with your payment. 

This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504.

You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".

Hi Box Billing team,

We received your notice that our Box account ( [removed by moderator] ) is suspended due to a past due balance of $540.00. We want to clear this immediately, but your payment page is not accepting our payment.

Here is what happened:
1. We entered our card details on the "Complete Your Payment" page from the link in your email.
2. Our bank sent an OTP, which we entered successfully, so the payment was authorised on our bank's side.
3. The page then showed: "There was an error processing your request. We were unable to process your request. Please double check that all fields are filled out correctly and try again."

The card is active, international transactions are enabled, and the limit is sufficient. The same card is used successfully for other US-based subscriptions. The issue appears to be on the payment page's side. A screenshot of the error is attached.

Could you please:
1. Check why the payment is failing and help us complete it, so we can pay the $540.00 right away.
2. Confirm that none of our attempts were charged, so we do not pay twice.
3. Temporarily restore account access while this is resolved, as the delay is on the payment processing side.

Thank you,
Sarita Vijayan
For Young India (FYI)