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Question

Credit card payment details not being accepted and I can't raise a ticket

  • October 30, 2025
  • 1 reply
  • 20 views
P
  • PBo
  • New Participant

Firstly, I’m unable to have my payment details accepted, it says: There was an error processing your request

I would like to be able to upgrade my plan, but my payment isn’t being accepted.

 

And secondly, I can’t seem to be able to raise a support ticket. All I see when navigating to support is “Box Community’ as below. But how do I raise a ticket? I would like to be able to upgrade my account urgently.

Thank you

1 reply

Rona Box
  • Rona Box
  • Community Manager
  • November 6, 2025

Hi ​@PBo, 

Welcome to Box Community, and we’re going to assist with your account upgrade. 

To help upgrade your Box account, and for a successful payment. You could reach out to our Billing team by emailing billing@box.com. 

 

Hope it helps! Rest assured that you’ll get the help that you need to upgrade your account. 

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