Creating a Support Ticket

I used Revo Uninstaller to completely remove the old version - it archived the Windows registry and moved all the box elements manually. Note... you have to REBOOT after this change. After this I was able to install correctly.

@BOX Support team...  you need to address your "Support Case" process. Sending logs blindly to you with ZERO follow up is unsettling for us users. This was extremely frustrating.

Hi Neil, 

Welcome to Box Community and glad to assist! 

Before reinstalling Box Drive, please make sure you've completely uninstalled Box Drive. 

1. Quit Box Drive
2. Uninstall the application in the Control Panel.

Before removing all traces of Box Drive from your machine, first ensure that all hidden folders are visible.
To view hidden files and folders in Windows:

1. In the Windows taskbar, open File Explorer.
2. At the top of the File Explorer window, click View.
3. In the View menubar, click Options and select Change folder and search options.
4. At the top of tthe Folder Options window, click the View tab.
5. In Advanced settings, check Show hidden files, folders, and drives.
6. At the bottom of the window, click OK.

To remove all traces of the Box Drive application from your machine:

1. Go to C:\ProgramData\Box and delete the Box subfolder.
2. Open Registry Editor and delete HKEY_LOCAL_MACHINE\SOFTWARE\Box\Box.
3. Go to C:\Users\[USER]\AppData\Local\Box and delete the Box subfolder.
4. Open Registry Editor and delete HKEY_CURRENT_USER\SOFTWARE\Box\Box.
5. If the machine has multiple user accounts, login using each user account and repeat steps 3 and  4.

Once you're done, please reinstall Box Drive. 

Hope it helps!