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Creating a support case, as requested, on Apr 30, 2022

  • May 22, 2025
  • 2 replies
  • 13 views
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I had to reboot my Mac after it became unresponsive. When it rebooted, I found this message (attached) reporting that my log files from mu BoxDive instance had been sent to you. I'm running a MacBook Pro 2017 with Big Sur 11.6.5. Please let me know any additional details required. Thanks!Louise Voress

[personal information--redacted]

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    2 replies

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    Hi there, 

    Welcome to the Box Community! 

    I would like you to please uninstall/reinstall Box Drive on your machine by following the steps below: 

    Uninstall: https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive

    Install: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

    Thanks!

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    Thanks, Aira. I just completed the uninstall and reinstall of Box Drive on my Mac. Everything looks good! Appreciate the quick and responsive response.

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